What happens when someone calls my business?+
Lydoh answers immediately with your custom greeting, helps the caller request an appointment or get answers about your services, and texts your team the details. If a caller insists on a person, Lydoh can transfer the call to your line during business hours.
How does after-hours on-call work for medical practices?+
When you're closed, Lydoh opens with a 911 emergency reminder, then asks whether the matter is urgent or routine, the caller decides, and Lydoh never gives medical advice. Routine calls become morning messages. For urgent calls, Lydoh alerts your on-call provider and tells the patient they'll be called right back. If that provider doesn't answer, Lydoh moves to the next provider in your rotation, and if no one accepts, it texts your whole on-call team the callback details. Every attempt is logged as an audit trail.
Can I set an on-call rotation and cover holidays?+
Yes. Set a single on-call provider, a weekly round-robin rotation, or a day-of-week schedule, plus date overrides for holidays, vacations, and coverage swaps, which always take priority. Lydoh resolves who's on call in your practice's timezone at the moment each call comes in.
Does Lydoh book directly into my calendar?+
Lydoh captures a complete appointment request, name, callback number, service, and preferred time, and notifies your team instantly by text. Your staff confirms with the caller, so you stay in full control of your schedule. No calendar integration or software change required.
How does Lydoh know about my services and policies?+
During setup, Lydoh imports your website content into a private knowledge base. You can add, edit, or remove anything from your dashboard. Lydoh only answers from your approved content, it never invents details.
How long does setup take?+
Under ten minutes. Sign up, tell us about your business, and you get a dedicated phone number. Forward your existing line to it, or publish it directly, and Lydoh starts answering.
Is Lydoh suitable for medical practices?+
Yes. Lydoh was built by VoiceboxMD for healthcare-adjacent businesses. It never gives medical advice, keeps conversations to scheduling and general information, and we support HIPAA-aligned deployments, contact us about a BAA.
